FAQs

Elegant Bouquets– We Always Put Our Customer As Our Priority. 

We Ensure That Our Clients’ Needs Are Met.

We Are Very Responsive And Always Get Back To Our Clients Promptly

When you trust us Elegant Bouquets, we promise to provide:

Pricing:   Our prices are competitive and fair. We try to minimize your cost as little as possible to cut down from packaging, shipping.

So, you will get the most value from our products. That’s how we would like to be treated, and that is how our clients are treated.

Impeccable Quality: Our team of designers and consultants work with high-quality artificial flowers and greenery materials,

bringing their creativity and style to each event, no matter how big or small.

Attention to Detail: Our years of experience, our attention to detail and dedication to providing the best possible floral decor.

Exceptional Service: We guarantee our client’s attention and expert advice at all times. We will answer your questions,

return your emails promptly; we care the most it is your great experience with us.

Flower Hamptons is operated and located in Melbourne, Australia

All Silk Floral Products will be made and designed overseas- Our professional florist designers/ partners are based in Asia

To be able to provide a competitive price to all our customer. We try our best to minimise the cost of packaging,

shipping and all sort of marketing material added to the final Product Price. 

Here is why we can offer a better/ affordable price for you:

Ship and made directly from our overseas designer based in Asia.

The final product will be handmade and directly shipped by our Asian based professional designers and team to you

– without the additional cost of importing them to Australia and re-packing it to you.

So, we can cut down the selling price as less as possible. Because of that –

we can price our products by 20-30% less compared to the other shops.

Without Expensive Branding, Packaging 

With that being said. 15-25% cost of the retail price is from Expensive Branding and Packaging Material

in most of the other shops in the same industry 

We use Environmentally Friendly Recycling Packaging

We strive for doing our business as Eco-Friendly as possible to have a better impact on our planet. 

Definitely! Our products are affordable with price but no way cheap quality.

We only use the best material and designers for assembling our bouquets.

All our products have been tested through our quality control team to make sure it is above the standard to premium quality before being shipped!

Yes, we ship to more than 70+ countries globally

We are sorry! it will be because of your shipping country is not available at the moment from our shop.

Hopefully, in the future, we can add more available countries to our store

Yes, we do! Our romantic range is the best if you are looking for flower bouquets package.

Also, we could help with custom order –

Please send us a message with the budget and flower type that you would like to have,

we will provide you with a quote accordingly.

We only sell long-lasting flower, as we believe flowers can stand the test of time will be the best for us to sell in our store.

We offer a Flat rate shipping fee for all order: it starts from AU$14.95 for all order under $150

Free Shipping for order over $150 or additionally you can choose for an express shipping (10-15days) that it is based on products size and weight – the check out will calculate for you automatically.

–  The more item you purchase per order, the more you will save and beneficial by our flat-rate delivery arrangement.

All our flower items are made by order, it takes approximately 5-10 days to be made and ready to ship.

You will receive our email as soon as it is ready to be shipped.

Economic Shipping – Use for free shipping and flat rate shipping takes approximate 4 -6  weeks ( in most case it will only take around 28 -35 days) to be delivered) 

EMS Express Mail – We use EMS Express Mail service to deliver all our orders all across the Globe.

The shipping time is between 1-3 weeks,

Estimated Arrival Time For Different Countries

Australia  7-15 Days

US            7-20 Days

Canada    7-20 Days

UK            7-20 Days

we will provide you with a tracking number once your order is shipped.

it may take additional few days to be able to reach some destinations.

*Please note, Economic Shipping may not be shown any tracking information update until the parcel arrived in Australia between week 3- week 4 on the date of being pickup form shipping Courier. 

We do have a faster shipping option such as DHL. However, the shipping time and the carrier we use will depend on the countries of delivery.

Kindly send us a message at admin@chloeflowerwalls.com.au

We would be glad to help you and reply to you with the shipping arrangement based on the available services that we have.

No worries – slight delays in shipment may occur due to current global pandemic –

there are only limited freights operating each day.

Furthermore. for instance, upcoming or current holidays that are not working days of post and delivery services.

Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package.

If your delivery is 1 week late than the expected shipping time or you’re experiencing problems with tracking your order,

please contact us at admin@chloeflowerwalls.com.au We would be glad to help you at any time!

*Please ensure your address is accurate. If an item shows it has been delivered-  

We are sorry, we are not responsible for a missing item.

Due to the nature of the items and the fact they are used only for a one-day event, we are unable to offer a return or exchange.

All artificial flowers bouquets are custom & handmade by order for you. Thus, there is no cancellation or refund can be accepted and issued after a purchase is made.

*Please note that a ‘cancelled wedding’ falls under the ‘change of mind’ category, hence, any flowers cannot be returned.

All artificial flowers bouquets are custom & handmade by order for you.

Thus, there is no cancellation or refund can be accepted and issued after a purchase is made.

If you find the receiving item is broken *, please take pictures of the product as a proof and send it to admin@chloeflowerwalls.com.au

along with your order number within 5 days from the day the item has been delivered.

We will only arrange an exchange if the product you received is

not the one you have ordered, please contact us – we will organise an exchange.
Items can be exchanged such as wrong size (between small and large)

which does not apply to:

Ribbons colour, as the original colour will apply if the ones you choose are out of stock.

The measurement error between 1-2cm to the item description is normal due to these are handmade products also the limitations of the human eyes.

* Item damage does not include whether flower heads/ leaves come off nor shape deformed as it is a natural thing during a long shipping journey

if those do happen, it can easily fix, for more information “About our products” section